Privacy Policy for Rue
Last Updated: 02/04/2025
Rue is a trading name of Carstone Limited. We are committed to protecting your privacy and handling your data transparently and responsibly.
1. Information We Collect
Customers:
- Pickup and drop-off locations
- Address details (for service provision)
Drivers:
- The minimum information required to satisfy legal obligations as a taxi operator
- Records may include identification and licensing details
2. How We Use Your Information
We use customer and driver data to:
- Provide and improve our taxi service
- Ensure compliance with local transport regulations
- Respond to customer and driver inquiries
3. Data Security & Compliance
We take data protection seriously and implement strict security measures, including:
- PCI DSS Compliance: All payment transactions are securely processed in accordance with Payment Card Industry Data Security Standards (PCI DSS).
- Cyber Essentials Certified: We meet the security standards set by the UK Cyber Essentials scheme.
- Cybersecurity Experts: Our team includes experts in cybersecurity management to safeguard customer and driver data.
- ICO Registration: We are registered with the Information Commissioner’s Office (ICO) and comply with data protection laws.
4. Data Sharing
- Customers: We do not share or sell customer data to third parties.
- Drivers: We may share required information with local authorities upon request to meet legal and regulatory requirements.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to certain processing activities
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.