Privacy Policy

Privacy Policy for Rue
Last Updated: 02/04/2025

Rue is a trading name of Carstone Limited. We are committed to protecting your privacy and handling your data transparently and responsibly.

1. Information We Collect

Customers:

• Pickup and drop-off locations
   
• Address details (for service provision)
   

Drivers:

• The minimum information required to satisfy legal obligations as a taxi operator
   
• Records may include identification and licensing details
   

2. How We Use Your Information

We use customer and driver data to:

• Provide and improve our taxi service
   
• Ensure compliance with local transport regulations
   
• Respond to customer and driver inquiries
   

3. Data Security & Compliance

We take data protection seriously and implement strict security measures, including:

• PCI DSS Compliance: All payment transactions are securely processed in accordance with Payment Card Industry Data Security Standards (PCI DSS).
   
• Cyber Essentials Certified: We meet the security standards set by the UK Cyber Essentials scheme.
   
• Cybersecurity Experts: Our team includes experts in cybersecurity management to safeguard customer and driver data.
   
• ICO Registration: We are registered with the Information Commissioner’s Office (ICO) and comply with data protection laws.
   

4. Data Sharing

• Customers: We do not share or sell customer data to third parties.
   
• Drivers: We may share required information with local authorities upon request to meet legal and regulatory requirements.
   

5. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Object to certain processing activities
   

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.